GTC

FLEX Aparts
Proprietor: H. Müller
Mörikestr. 1
08060 Zwickau

1. SCOPE OF APPLICATION
1.1 These General Terms and Conditions shall apply to contracts for the temporary letting of holiday apartments for accommodation purposes together with all ancillary services and supplies provided by the landlord to the tenant.

1.2 The subletting or further letting of the holiday apartment provided, as well as its use for purposes other than accommodation, is strictly prohibited.

1.3 By making a booking for our apartments, the tenant expressly accepts these General Terms and Conditions.

2. BOOKING / BOOKING CONFIRMATION
Bookings for the holiday apartments may be made by email, telephone, via our website or through external booking platforms. The reservation for the holiday apartment shall become legally binding upon completion of the booking process and receipt of the booking confirmation, or upon receipt of payment. By booking, the tenant agrees to these General Terms and Conditions as well as to the landlord’s house rules.

3. TERMS OF PAYMENT
Payment of the invoice shall be made in cash upon arrival or by bank transfer prior to the rental period. Payment by debit or credit card, or by cheque, will not be accepted.

4. ARRIVAL / DEPARTURE
The holiday apartment shall be available from 16:00 hours on the day of arrival, or later by prior arrangement. Handover of the keys shall take place in person on the day of arrival by a member of staff, or by means of a key safe. The code will be communicated prior to arrival. On the day of departure, the holiday apartment must be vacated by 10:00 hours, unless otherwise agreed.

5. STAY
5.1 Use of the holiday apartment is restricted to the guests notified to the landlord at the time of booking. Should the apartment be occupied by more persons than agreed, a separate charge shall be payable for such persons in accordance with the applicable price list. Subletting or transfer of the apartment to third parties is not permitted. The tenancy agreement may not be assigned to third parties.

5.2 In the event of a breach of these General Terms and Conditions or of the house rules, the landlord shall be entitled to terminate the tenancy with immediate effect and without notice. In such circumstances, there shall be no entitlement to a refund of rent or to compensation.

6. CONDITION OF THE PROPERTY
The holiday apartment shall be handed over by the landlord in a clean condition. Should defects exist or arise during the rental period, the landlord must be notified without delay. The tenant shall be liable for any damage caused by them to the rented property or to its inventory. In the event of loss of the apartment key, the landlord reserves the right to replace the locking system and to charge the tenant for the costs incurred. The inventory must be treated with due care and shall remain within the holiday apartment. Rearranging furniture, in particular beds, is prohibited. In the event of improper use of the holiday apartment, such as subletting, overcrowding, disturbance of the peace or non-payment of the rent in full, the landlord shall be entitled to terminate the agreement without notice. Any payments already made by the tenant shall remain with the landlord.

7. PETS
The keeping of pets of any kind in the holiday apartments is not permitted. In the event of a breach, the landlord reserves the right to terminate the agreement with immediate effect and to arrange professional cleaning at the tenant’s expense.

8. CANCELLATION BY THE TENANT
In the event of cancellation, the tenant shall be obliged to pay a proportion of the agreed price by way of compensation. Cancellation must be made in writing. The amount of compensation shall be determined by the time remaining prior to the agreed arrival date, as follows:

7–28 days before the arrival date: 50% of the agreed rental price
0–6 days before the arrival date or in the event of non-arrival: 90% of the agreed rental price

9. CANCELLATION BY THE LANDLORD
The landlord reserves the right to withdraw from the contract in cases of force majeure or other unforeseeable circumstances which render fulfilment of the contract impossible. In such cases, liability shall be limited to the reimbursement of the rental price already paid. In the event of justified withdrawal, the tenant shall have no claim to damages. Liability for travel and accommodation expenses is excluded.

10. LANDLORD’S LIABILITY
The landlord shall be liable, within the scope of the duty of care of a prudent businessperson, for the proper provision of the rented property. Liability for failures or disruptions in the supply of water or electricity, or for events and consequences of force majeure, is excluded. The landlord shall only be liable for items brought onto the premises by the tenant in accordance with statutory provisions. Furthermore, FLEX Aparts, as principal tenant/proprietor, shall not be liable for damage caused by the subtenant/tenant through gross negligence or intent. The tenant is required to maintain adequate liability insurance. Should the tenant wish to rely on their liability insurance for the settlement of any damage, they shall notify the landlord accordingly, providing the insurer’s name, address and policy number.

11. WIFI USE
11.1 The landlord provides an internet connection via WiFi at the property. Access details shall be given to the tenant on arrival. The tenant is permitted to use the WiFi connection for the duration of their stay.

11.2 Should the landlord become aware of unlawful use of the WiFi connection (for example, file sharing), the tenant’s access shall be withdrawn immediately and the authorities informed.

11.3 The landlord shall not be liable to the tenant for any disruptions to the WiFi connection. The landlord reserves the right to restrict or suspend the tenant’s access at any time.

11.4 The landlord accepts no liability for any damage (including malware) arising from the use of the WiFi connection. The tenant shall be responsible for the protection of their own data.

11.5 Should the tenant use the WiFi connection to access chargeable services, they shall be solely responsible for all costs incurred.

12. WRITTEN FORM
Any amendments or variations to these General Terms and Conditions must be made in writing. No oral agreements shall be valid.

13. SEVERABILITY CLAUSE
Should one or more provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision which most closely reflects the economic purpose of the invalid provision.

Zwickau, September 1st, 2025